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Oct
04, 2001
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an
online newsletter for and by NOAA employees
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Randie Powell, manager of subscription services at Information Manufacturing 
Corporation in Rocket Center, West Virginia, is October’s award-winning
Team Member. After first designing and implementing a new database,
Randie established a customer-oriented subscription services center in
Rocket Center that serves NOAA’s National Climatic Data Center (NCDC)
in Asheville, North Carolina. NCDC is part of NOAA’s National Environmental
Satellite, Data, and Information Service. With her special blend of technical and people skills, Randie successfully consolidated and streamlined the services that had been performed by NCDC’s many offices. The outcome is a high-tech subscription services center that serves customers efficiently, effectively and quickly. The aim is to improve access to data that comes in many forms -- coastal charts annotated in 19th-century script; 40-year-old satellite imagery; Doppler radar images; and even handwritten notes from cooperative observers. Under the Climate Database Modernization Program, the subscription database has 20,000 customer records and 60,000 subscription orders. With her staff, Randie undertook a massive address clean-up that cut mailing costs. To reduce bulk mail costs, she creatively explored the use of filler pages containing information on NCDC services. Already $800 has been saved in two months for just two publications. Substantial savings are expected. In her 16 months at International Manufacturing Corporation, Randie also played a vital role in establishing a toll-free number dedicated solely to subscription services customers. Because Randie trained two employees, the center is now open 12 hours per day, increasing access to West Coast customers. She is currently streamlining payment processing. Randie served in the Air Force. She met her husband, Daniel, in the Netherlands when both were stationed there. Their daughter, Myrna, is an audiologist. |
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