Team
Member of Month
Keeps Customers Satisfied
As contractor to the National Weather Service, Bruno Vercillo is on
call virtually around the clock. His responsibility is to help ensure
the efficient operation of AWIPS, the Advanced Weather Interactive Processing
System that gives weather forecasters the ability to analyze data from
many sources, rapidly develop weather forecasts and warnings, and almost
instantly get information out to the public. Bruno's been filling this
critical role for nearly nine years.
AWIPS' users -- National Weather Service forecasters, scientists, and
systems analysts --depend on Bruno's exceptional technical, organizational,
and people skills at 159 sites across the nation and within its territories.
For dedicated application of these skills in support of public safety
and America's economy, Bruno is being honored as NOAA's Team Member
of the Month.
In his role as product support manager for AWIPS' prime contractor,
Northrop Grumman Information Technology, Bruno is key to a special three-member
team that assists AWIPS' users with "non-standard" often complex
problems. Highly respected by site personnel, Bruno is frequently the
one requested when more difficult problems surface. He is dedicated
to customer satisfaction, and continually reaches out to address the
needs and priorities of particular AWIPS sites.
Bruno prepares installation compact disks, proactively monitors the
progress of simultaneous installations, trouble-shoots as necessary,
tracks the exact baseline release at each field site, and, when problems
come up, often identifies innovative solutions to keep operational capability
high even as more permanent solutions are sought.
The challenge of keeping 159 very independent AWIPS sites within baseline
control can be tough. Different field site developers may all be trying
to invent different solutions to the same problem. But Bruno consistently
offers solutions that keep AWIPS' architecture intact and AWIPS' users
satisfied.
